Shipping And Returns
ORDER PROCESSING
At Locketi, each piece of jewellery is thoughtfully crafted just for you. We take great care with the engraving and preparation of your personalised item, ensuring it meets the highest standards before it reaches you. We typically have your order ready for dispatch within 1–2 working days.
During special times of the year — such as Valentine’s Day, Mother’s Day, or Christmas — when we’re fulfilling many heartfelt requests, processing may extend to 2–6 working days. We truly appreciate your patience during these busier periods, as we ensure each piece is made to perfection.
Thank you for trusting us to create something meaningful and unique. Your jewellery will be with you soon, crafted with the utmost care and attention to detail.
SHIPPING INFORMATION
We know how special it is to receive your personalised jewellery, and we’re dedicated to delivering your order with care and efficiency. To enhance your shopping experience, we offer a variety of shipping options tailored to your needs. Once your order is dispatched, you’ll receive tracking details to keep you informed every step of the way. If you don’t see the tracking email, please check your junk, spam, or promotional folders—sometimes, emails can take a little detour!
Choose from the following shipping methods at checkout:
- Express Shipping: For those eager to receive their jewellery quickly, our Express Shipping via DHL/UPS/FedEx is the perfect choice. Enjoy fully tracked delivery directly to your doorstep, ensuring your beautiful piece arrives promptly and securely.
- Standard Tracked Shipping: This option uses registered priority mail through your local postal service. Your order will be delivered directly to your address and may be left in your mailbox if you’re not home. Tracking information is included, providing you with peace of mind.
- Standard Tracked & Signed Shipping: For added security, this method also uses registered priority mail but requires a signature upon delivery. Your jewelry will be delivered directly to your home or held at your local post office for collection. (Please note that some postal services may not collect signatures due to current safety measures.)
To help you plan ahead, please refer to the table below for estimated delivery times based on your location. We take pride in providing exceptional service and quality, and we can’t wait for you to receive your stunning jewellery. Thank you for choosing us to create something beautiful just for you!
| Country Name | DHL Express | Standard Shipping |
| Åland Islands | 2-4 workdays | 10-20 workdays* |
| Austria | 1-2 workdays | 3-6 workdays* |
| Baleares | 1-2 workdays | 10-20 workdays* |
| Belgium | 1-2 workdays | 3-10 workdays* |
| Bulgaria | 1-2 workdays | 3-10 workdays* |
| Croatia | 2-3 workdays | 5-10 workdays* |
| Republic of Cyprus | 2-4 workdays | 5-15 workdays* |
| Czech Republic | 1-2 workdays | 3-10 workdays* |
| Denmark | 1-2 workdays | 3-10 workdays* |
| Estonia | 1-2 workdays | 3-6 workdays* |
| Finland | 1-2 workdays | 5-10 workdays* |
| France | 1-2 workdays | 3-7 workdays* |
| Germany | 1-2 workdays | 3-6 workdays* |
| Greece | 1-2 workdays | 4-10 workdays* |
| Hungary | 1-2 workdays | 4-10 workdays* |
| Ireland | 1-2 workdays | 5-10 workdays* |
| Italy | 1-2 workdays | 3-10 workdays* |
| Latvia | 1-2 workdays | 2-6 workdays* |
| Lithuania | – | 2-3 workdays* |
| Luxembourg | 1-2 workdays | 5-10 workdays* |
| Malta | 1-2 workdays | 5-10 workdays* |
| Netherlands | 1-2 workdays | 3-6 workdays* |
| Poland | 1-2 workdays | 3-8 workdays* |
| Portugal | 1-2 workdays | 3-8 workdays* |
| Romania | 1-2 workdays | 5-10 workdays* |
| Slovakia | 1-2 workdays | 3-8 workdays* |
| Slovenia | 1-2 workdays | 3-6 workdays* |
| Spain | 1-2 workdays | 3-10 workdays* |
| Sweden | 1-2 workdays | 3-8 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 25 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Albania | 1-2 workdays | 5-10 workdays* |
| Andorra | 6-9 workdays | 5-15 workdays* |
| Bosnia and Herzegovina | 2-3 workdays | 5-10 workdays* |
| Faroe Islands | 2-4 workdays | 10-20 workdays* |
| Gibraltar | 2-6 workdays | 5-10 workdays* |
| Greenland | 6-9 workdays | 10-20 workdays* |
| Guernsey | 2-6 workdays | 10-20 workdays* |
| Iceland | 1-2 workdays | 5-10 workdays* |
| Isle of Man | 1-2 workdays | 15-25 workdays* |
| Jersey | 6-9 workdays | 10-20 workdays* |
| Liechtenstein | 1-2 workdays | 5-10 workdays* |
| Moldova | 1-3 workdays | 5-10 workdays* |
| Monaco | 2-4 workdays | 3-8 workdays* |
| Montenegro | 2-3 workdays | 5-10 workdays* |
| North Macedonia | 2-3 workdays | 5-15 workdays* |
| Norway | 1-2 workdays | 3-10 workdays* |
| San Marino | 1-2 workdays | 5-10 workdays* |
| Serbia | 1-2 workdays | 5-10 workdays* |
| Switzerland | 1-2 workdays | 3-8 workdays* |
| Turkey | 4-5 workdays | 5-15 workdays* |
| United Kingdom | 1-2 workdays | 3-8 workdays* |
| Other Countries | 1-3 workdays | 3-15 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 25 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Anguilla | 2-6 workdays | 15-25 workdays* |
| Antigua and Barbuda | 2-6 workdays | 15-25 workdays* |
| Argentina | 4-6 workdays | 5-15 workdays* |
| Aruba | 6-9 workdays | 10-20 workdays* |
| Bahamas | 2-4 workdays | 10-20 workdays* |
| Barbados | 2-4 workdays | 10-20 workdays* |
| Belize | 6-9 workdays | 15-25 workdays* |
| Bermuda | 2-4 workdays | 10-20 workdays* |
| Bonaire, Saint Eustatius and Saba | 2-4 workdays | 15-25 workdays* |
| Brazil | 2-6 workdays | 5-15 workdays* |
| Canada | 6-9 workdays | 3-10 workdays* |
| Cayman Islands | 2-4 workdays | 15-25 workdays* |
| Chile | 2-6 workdays | 5-20 workdays* |
| Colombia | 2-4 workdays | 5-15 workdays* |
| Costa Rica | 6-9 workdays | 10-20 workdays* |
| Curaçao | 2-4 workdays | 10-20 workdays* |
| Dominica | 2-6 workdays | 10-20 workdays* |
| Ecuador | 2-6 workdays | 5-15 workdays* |
| Falkland Islands | 8-10 workdays | 15-25 workdays* |
| French Guiana | 2-4 workdays | 10-20 workdays* |
| Grenada | 2-4 workdays | 15-25 workdays* |
| Guadeloupe | 2-4 workdays | 10-20 workdays* |
| Guatemala | 2-6 workdays | – |
| Jamaica | 2-4 workdays | 15-25 workdays* |
| Martinique | 2-4 workdays | 10-20 workdays* |
| Mexico | 2-6 workdays | 5-20 workdays* |
| Montserrat | 2-4 workdays | 15-25 workdays* |
| Panama | 2-6 workdays | 10-20 workdays* |
| Peru | 3-5 workdays | 5-15 workdays* |
| Puerto Rico | 5-8 workdays | 10-20 workdays* |
| Saint Barthélemy | 2-6 workdays | – |
| Saint Martin | 2-6 workdays | 10-20 workdays* |
| Saint Pierre and Miquelon | – | 15-25 workdays* |
| Sint Maarten | – | 10-20 workdays* |
| Trinidad and Tobago | 2-4 workdays | 10-20 workdays* |
| United States | 2-6 workdays | 5-10 workdays* |
| Uruguay | 3-4 workdays | 5-15 workdays* |
| Virgin Islands (British) | 2-4 workdays | 10-20 workdays* |
| Virgin Islands (US) | 5-7 workdays | 10-20 workdays* |
| Other Countries | 2-8 workdays | 5-25 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Bahrain | 4-6 workdays | 3-10 workdays* |
| Israel | 3-6 workdays | From 10 workdays* |
| Kuwait | 2-4 workdays | 3-10 workdays* |
| Oman | 2-4 workdays | 5-15 workdays* |
| Qatar | 4-6 workdays | 3-10 workdays* |
| Saudi Arabia | 3-4 workdays | 3-15 workdays* |
| United Arab Emirates | 2-3 workdays | 3-15 workdays* |
| Other Countries | 2-6 workdays | 5-25 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Hong Kong | 2-4 workdays | 5-15 workdays* |
| India | 6-8 workdays | 5-15 workdays* |
| Indonesia | – | 10-20 workdays* |
| Japan | 2-4 workdays | 10-20 workdays* |
| Malaysia | 2-4 workdays | 10-20 workdays* |
| Maldives | 4-6 workdays | 10-20 workdays* |
| Philippines | 2-4 workdays | 15-25 workdays* |
| Singapore | 2-5 workdays | 5-15 workdays* |
| South Korea | 2-4 workdays | 5-15 workdays* |
| Taiwan | 2-4 workdays | 5-15 workdays* |
| Thailand | 2-4 workdays | 5-15 workdays* |
| Other Countries | 2-8 workdays | 5-25 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| American Samoa | – | 15-25 workdays* |
| Australia | 6-9 workdays | 5-15 workdays* |
| Christmas Island | – | 15-30 workdays* |
| Cocos (Keeling) Islands | – | 15-30 workdays* |
| Cook Islands | 6-9 workdays | 15-30 workdays* |
| French Polynesia | – | 15-25 workdays* |
| New Caledonia | – | 15-25 workdays* |
| New Zealand | 6-9 workdays | 10-20 workdays* |
| Norfolk Island | 12-15 workdays | 15-25 workdays* |
| Northern Mariana Islands | 6-9 workdays | 15-25 workdays* |
| Wallis and Futuna | – | 15-25 workdays* |
| Other Countries | 6-15 workdays | 10-25 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
| Country Name | DHL Express | Standard Shipping |
| Mauritius | 2-4 workdays | 10-20 workdays* |
| Mayotte | – | 10-25 workdays* |
| Reunion | 2-4 workdays | 15-30 workdays* |
| Saint Helena | 12-15 workdays | 15-25 workdays* |
| South Africa | 4-6 workdays | – |
| Other Countries | 2-15 workdays | 10-25 workdays* |
*Standard shipping times reflect current averages and are not guaranteed. External factors like global events, adverse weather, and regional conflicts may affect courier operations, potentially causing delays. Please note that delivery to islands and remote areas may take an additional 5-10 working days. While we aim for prompt delivery, occasional delays can occur, especially during peak periods like Black Friday and Christmas. If your order has not arrived within 35 working days, please contact us at info@locketi.com, and we will assist you in resolving the issue with the postal service.
RETURNS AND EXCHANGES
Each piece of jewellery is thoughtfully handcrafted and personalised with care, ensuring it becomes a truly unique and meaningful keepsake made just for you.
Because of this, we are unable to accept returns or exchanges on personalised items unless they arrive faulty or damaged. However, your satisfaction is our priority, and we’re here to assist if something doesn’t meet your expectations.
If you need to cancel or amend your order before production begins, or in the rare case your item arrives with a defect, please review our policies below.
CANCELLATION AND CHANGES
We understand that plans can change, and you may cancel your order for a full refund up until 15:00 (GMT+3) on the day of purchase. After this time, our artisans begin crafting your personalised piece, and changes or cancellations may no longer be possible. However, if you have missed the 15:00 deadline, please contact us as soon as possible at info@locketi.com, and we will do our best to accommodate your request if production has not yet begun. Once production is under way, no further adjustments can be made.
DAMAGED OR FAULTY ITEMS
While we take the utmost care to ensure your jewellery meets the highest standards, if you receive an item that is damaged or faulty, we’re here to make it right. Please contact us at info@locketi.com within 48 hours of receiving your order, providing an image of the issue and proof of purchase.
Our team will carefully review your claim and, if deemed valid, offer a replacement at our discretion. Your satisfaction is important to us, and we want every piece you receive to be as perfect as you imagined.
IMPORT TAXES AND DUTIES
For customers in the European Union (EU): all taxes and duties are included in the price you pay — you will not incur any additional import fees upon delivery.
For customers in the United Kingdom (UK):
Orders under £135 (including shipping) are typically exempt from additional import charges, as UK VAT is collected at the time of purchase.
However, orders over £135 may be subject to import VAT and potentially other customs fees upon arrival, depending on how UK customs process the parcel. These charges are assessed by HMRC and are the responsibility of the recipient.
For customers outside the EU and UK, additional customs duties or taxes may apply depending on your local laws and order value. These charges are not included in your order total and are the responsibility of the recipient. We recommend checking with your local customs office for specific guidance.
